Salon Policies
At Goddess Nail Salon & Spa, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Goddess Nail Salon & Spa experience. They’re not rules. They’re just general things to keep in mind to make sure your experience with us goes as smoothly as possible.
SERVICE GUARANTEE
Your satisfaction is our highest priority. If you are not completely content, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections.
CHILDREN
As we are concerned with you and your children’s safety, we strictly prohibit unsupervised children in the salon. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.
HEALTH HISTORY
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.
RIGHT TO REFUSE WORK
We reserve the right to refuse to provide nail services for certain individuals or situations. This policy ensures the safety, well-being, and satisfaction of our staff and clients, and it may be exercised in cases such as clients with infectious conditions, unreasonable or unattainable requests, or aggressive behavior. We strive to maintain a positive and inclusive environment for all.
GEL POLISH ON ACRYLIC NAILS
Gel polish is guaranteed for 5 business days after your appointment; excluding breakages. Breakages will be an additional cost depending on shape & length.
NEW ACRYLIC SET
If you lose an enhancement or notice chips or lifting in the first 5 days, please call us to schedule a free repair. Repairs after 5 days or for breakages, tears, and corner breaks are $8+ each.
FILL-INS ON ACRYLIC
We DO NOT guarantee nail breakage on fill-ins.
SCHEDULED APPOINTMENTS
Due to high demand and limited availability of appointments, if you have to reschedule or cancel, we kindly ask you to contact us at least 24 hours prior to the planned appointment. If the booking was made on the same day, notify us at least 3 hours prior.
REGULAR POLISH
We do NOT guarantee regular polish. Fix on regular polish will be $3+ per finger/toe depending on shape & length.
NO SHOW / LATE
Please be courteous to the staff and other clients at Goddess Nail Salon & Spa and make sure you arrive on time for each appointment. If you are more than 10 minutes late, we may have to reschedule your appointment for another time. If you see you are running late, the best thing to do is let us know so we can minimize any disruption to our staff and other customers.
NO NOTICE: If we see that this is done often by an individual you can potentially be blocked out in our booking schedule and would have to walk in for services.